Battery and Petrol Generators
All our generators will be tested at our warehouse before deployment. Customers are recommended to test the generators before accepting any generators.
If generator runs 5 minutes without plugging in any appliances, the generator is working fine.
If generator runs for more than 5 minutes but shuts off after plugging in appliances, please re-calculate your power needs and ensure it matches the generator's rated wattage.
If generator shuts off after 5 minutes without plugging in any appliances or does not start, there most likely is a problem with the generator.
In the scenario where the generator is proven to be faulty, simply reach out to us via Call or Whatsapp at +65 9118 7494 immediately for assistance.
Petrol Generators Only
If you face any issues while using our petrol generators, please do perform basic troubleshooting steps shown below.
- Step 1: Unplug all appliances from generator.
- Step 2: Check fuel level, ensure there's petrol in the tank.
- Step 3: Ensure that the fuel valve is open.
- Step 4: Refer to Operation Manuals on how to start the engine. (Linked below)
Operation Manual for Honda 3kW Silent Generator (Pg 21-23*)
Operation Manual for Honda 6.5kW Silent Generator (Pg 27-28*)
Operation Manual for Honda 6.5kW Silent Generator (Pg 27-28*)
*Page references for starting engine only. It is recommended to read through the manual fully before operating any generators.