If you face any issues while using our generators, please do perform basic troubleshooting steps shown below.
- Step 1: Unplug all appliances from generator.
- Step 2: Check fuel level, ensure there's petrol in the tank.
- Step 3: Ensure that the fuel valve is open.
- Step 4: Refer to Operation Manuals on how to start the engine. (Linked below)
If generator runs 5 minutes without plugging in any appliances, the generator is working fine.
If generator runs for more than 5 minutes but shuts off after plugging in appliances, please re-calculate your power needs and ensure it matches the generator's rated wattage.
If generator shuts off after 5 minutes without plugging in any appliances or does not start, there most likely is a problem with the generator.
From here on, you have 2 options:
1. Exchange for another unit, whichever available at our warehouse, the next working day.
2. Call us to arrange for our personnel to come by with another unit, whichever available.*
*A $250 transport and labour fee will be chargeable.
**Page references for starting engine only. It is recommended to read through the manual fully before operating any generators.